Contact & Support
Something broken, a wrong read, an idea, or a privacy question — write to us and a human will answer.
We reply within a few days, and within 30 days at the latest for privacy requests.
Before you write about a wrong result
It helps a lot if you tell us what the app said, what you think your dog meant, and roughly how the recording was made — how close the phone was, whether anything else was making noise. That is usually enough for us to reproduce it.
Deleting your data — Dog Translator by heyisoft
Almost everything Dog Translator knows lives on your phone. To remove all of it at once, open Settings → Your data → Erase all my data in the app. That deletes dog profiles, the diary, chat history, personal sound labels, recordings and photos immediately and for good — recordings are never uploaded, so there is no copy anywhere else.
Three services hold a small amount of data that the in-app action cannot reach. To have that deleted, e-mail heyisoft@gmail.com with the subject “Data deletion — Dog Translator”. If you had a subscription, add the store order number so we can find the record. We confirm within 30 days.
| What | Deleted | Kept |
|---|---|---|
| Everything on your device — profiles, diary, chat, recordings, photos, settings | Immediately, by you, from inside the app | Nothing |
| Anonymous usage and crash events (Firebase Analytics / Crashlytics) | On request, within 30 days | Otherwise deleted automatically under Firebase's retention setting, at most 14 months |
| Subscription receipt and the anonymous install identifier (RevenueCat) | On request, within 30 days | While a subscription is active, and afterwards only as long as tax and accounting law requires |
| Advertising identifier and ad interactions (Google AdMob) | Reset or delete the advertising ID in your device settings at any time | Held by Google, not by us; we cannot link it to you |
Uninstalling the app removes the on-device data too, but it does not send us a deletion request — write to us if you want the three items above removed as well.
Health questions
We cannot give veterinary advice, and Dog Translator does not diagnose. If your dog seems unwell, please contact a veterinarian.